Poor customer service.by Peter at SASOL OTTERY

I am writing to Express my dissatisfaction with the Purposeful bad customer service.

This evening Monday 9th December 2024 at 20.45. I went to the sasol service station in Ottery which I normally go to as its the closest one to my home and although theres many petrol stations near to my home, I go their as I earn points as well as get my fuel and goodies for school/work the next day. While pulling up at the service station I noticed 4 cars were at the pumps getting fuel. I then pulled up and waited to be assisted. Once the fuel attendant Peter was done he was told by his Supervisor to go to pump number 2 which I was stationed at. He rep**** in another language saying " he just needed to give the slip. " I then proceeded to wait for the next car to finish up and wondered where Peter the attendant was as I was waiting for him so I could get my fuel and proceed to the shop to buy snacks for my kids for school. I was told his coming which seemed like a lot more than I'm just giving the slip as it was in there language I could not understand. Waiting , He never came, instead he went to assist another car which pulled up after me into the spot which a car had previously been at , putting in fuel while I was waiting for him and got there before the other car. While waiting for him another attendant came to assist me with fuel for my car. When checking wheres Peter I saw peter had finished the car which came after me. And that car had already left he was now standing one side.

It seems like Peter does not listen to or follow any instructions even when given to him by his Supervisor. He also proceeds to waste customers times while he stands one side while there are cars waiting to be filled.

This is not the 1st time having a negative experience with Peter at this service station. His the only attendant who blatantly let's me wait for him and takes his own time. When I'm patiently waiting for him. I've always let this slide but could feel the disrespect as he smiles at me like I'm a joke when taking as long as he can. This is a frequent experience when he has to help me. Other times he does not come and help me. Other fuel attendants come instead.

This experience is dissatisfying and has not been the best of service from Peter which essentially reflects as Sasol Ottery.

I trust writing this message will bring about some repercussions as this is not the type of customer service Sasol should be giving their customers. Especially when a customer shows loyalty to a specific service station branch. Sasol Ottery. Which has been my main service station for the past 4 years and will be for another 20 years as I bought home less than 5 minutes away from the service station. Such service will definitely chase customers away, and theres no telling how much customer have already been put off from using your service station from such experiences.

I trust you will do the right thing to correct this type of behaviour as it's not acceptable from a customers point of view. Especially when you not being difficult or rude and having patience. This is not the type of behavior which is favourable to anyone or any customers.

Kind regards. Hishaam ***