SH
Sarie H
1 reviews | Active since Sept 2024
23 Sept 2024, 16:03
Poor customer service
On the morning of 23 September 2024 I visited Sasol Garage in Vaalpark to refuel my vehicle. I could oniy see two assistants on the floor at that stage to refuel vehicles. I waited 10 minutes+ and was totaly ignored while they only assisted vehicles on one side...I waited calmly, but as I was in a hurry I drove off to fill up at the next nearest garage. This is not the first time I experienced zero customer focus and service at the garage. I have supported them for many years, but now I have my doubts.
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Replies (1)Sasol's replyOfficial
25 Sept 2024, 09:48 Dear Sarie Human Your email has been successfully logged with the Sasol Contact Centre. Reference no: CS*** Description: Customer waited for over 10 minutes and was totally ignored while they only assisted vehicles on one side Your complaint is currently being processed and feedback will be provided as soon as possible.
Regards
Sasol Queries Team
Regards
Sasol Queries Team
Sasol's reply25 Sept 2024, 09:48
Official
Dear Sarie Human Your email has been successfully logged with the Sasol Contact Centre. Reference no: CS*** Description: Customer waited for over 10 minutes and was totally ignored while they only assisted vehicles on one side Your complaint is currently being processed and feedback will be provided as soon as possible.
Regards
Sasol Queries Team
Regards
Sasol Queries Team
