1 reviews | Active since Jul 2016

29 Nov 2020, 09:26

Poor communication, poor customer service.

The lady by the name of Rebecca at sasol garage ferndale hill street next to sars. Was so rude this morning for no reason. I don’t understand why do they have to hire people with no customer service like seriously it doesn’t make sense. Please to the owner of the petrol station to avoid to be disrespected by your employees please put a disclaimer that you are selling electricity on cash only so that the is no miscommunication and misunderstanding. Clearly your employees at the till don’t know how to explain instead they’ll be telling us that they are doing us a favor to sell us electricity. I don’t know how is it a favor when I am using my money for your services. I don’t mind buying with cash but f I have cash or go to the stores that use cash instead of being addressed like I wanted free electricity.

0
Replies (3)
Sasol
Sasol's reply01 Dec 2020, 06:17
Official
Good morning Keneiloe,
Thank you for bringing this to our attention, we will take it up with our Retail management
's update04 Dec 2020, 04:34
Reviewer Update
Thank you so much, I really appreciate the effort the management. I do accept the apology. I am sorry I didn’t want all this to happen it’s just I was so hurt and disappointed cause I do respect people. Thank you so much Sasol management it shows you really care about your customers.
's update04 Dec 2020, 04:56
Reviewer Update
Thank you so much Isaac from Sasol, I really appreciate the effort the from management. I do accept the apology. I am sorry I didn’t want all this to happen it’s just I was so hurt and disappointed cause I do respect people. Thank you so much Sasol management it shows you really care about your customers.