Please sort it out

Be weary both the consumer and Sasol! Rewards / loyalty systems are very powerful tools to secure a customer’s return. But if there isn’t the infrastructure to manage it, it cause damage whereby you have consumers determined not to return. I had a courtesy SMS informing me to spend R30’s worth of points before expiry month end. Got me a sparkling water, cool drink and gum of about R40. Attempt to redeem the points the teller informed me my physical card is redundant, I must use the app. Got the SMS pin sent but some glitch in the system couldn’t finalise the transaction. After several attempts and SMS’s later, I was holding up the queue and the manager said I should contact call centre to enquire what the problem was. Call centre informed exactly what I could see on my app ( super informative) all my points had been redeemed - zero avail balance! Call centre told me to contact the store. Store manager said he doesn’t know what to say - head office controls everything to do with the rewards system Should I harp about R270 worth of points or take my R4000/month fuel spend somewhere else?