aN
andiswa N

1 reviews | Active since Oct 2017

16 Oct 2017, 11:59

Petrol Attendant stole my money

Poured petrol at the sasol k101 on old pretoria rd, midrand yesterday 15/09/2017 to fill up my tank. was assisted by 3 petrol attendants, i thought it was rather strange at the time but yet again thought it was great customer service but i was wrong. once they were don, inserted my key but the petrol did not reflect in my car. made a u turn back to the garage to speak to the manager. was told he's not in and should come back tomorrow morning, 16/09/2017 or take my car back to the dealership as it might be faulty. told the guy that's impossible as the car was brand new. 5hrs ltr i go back to inquire again, luckily this time i got a hold of the manager, Mr Pitso. he wasn't much of an assistance and gave me attitude and told me, my car had a problem. asked to see the cctv footage and their system and how come their system generated a receipt without the plum actually pouring petrol in my car. let whilst still arguing with him as it was late in the evening and was driving with my daughter. drove up the road and ended up filling at an egen garage which eventually did fill up the car. took pictures of before and after and kept the receipt from sasol k101 and called the head office to report the matter. was given a ref number and cc'ed in the email sent to the complaints department this morning, to go and open a case a of theft against the fuel attendant, Standford and his manager Mr Pitso. they promised to investigate and revert back asap. i will given them 24 hours, if i don't receive any response, i'm taking this matter further. at this point im not fightingabout the money but more about the manner and the principal in handling this matter. and whilst at it, the manager fighting me in front of my 3 year old daughter!!!!! i will not be victimized and let it go!!!!

0
Replies (3)
Sasol
Sasol's reply16 Oct 2017, 13:40
Official


We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with the service station.

Regards
SAE Contact Centre
***

aN
andiswa N's update16 Oct 2017, 13:50
Reviewer Update
Thank you. Let's hope it will be resolved before I take legal action against the attendant and his manager. Like I said earlier, no one talks to me in that manner in front of my child!
aN
andiswa N's update18 Oct 2017, 09:38
Reviewer Update
Good day, Received a call on Monday afternoon regarding this matter from a gentleman from the RTM dept of Sasol, was told communication was made with both parties involved- myself and the Sasol Manager (Mr Pitso) and within 24hrs they'll revert back to on the outcome. I'd like to follow up... So I know what's up and if I need to take this further. Thank you