BT
Boikhutso T
1 reviews | Active since Jan 2020
15 Jan 2020, 22:49
Overcharged
Today around 7 pm i filled up at sasol garage in Lambton for R300. When I got home I got surprised to find out that I was charged R500 instead of the R300 that I was supposed to be charged. And to think that I was busy telling the petrol attendant that every cent counts. I want my R200 back but they are not answering their phones and have no other way to contact them to lodge a formal complaint.
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Replies (2)
Sasol's replyOfficial
16 Jan 2020, 06:16Good morning Boikhutso,
Thank you for taking the time to submit your review.
I have responded to your email that you sent to us as well. Your complaint has been sent to our Retail Account Manager for assistance.
The reference number is 1.0.03.6.9.5.7.9
Kind regards
Quality, Incident and Complaints Management
Thank you for taking the time to submit your review.
I have responded to your email that you sent to us as well. Your complaint has been sent to our Retail Account Manager for assistance.
The reference number is 1.0.03.6.9.5.7.9
Kind regards
Quality, Incident and Complaints Management
Sasol's reply16 Jan 2020, 06:16
Official
Good morning Boikhutso,
Thank you for taking the time to submit your review.
I have responded to your email that you sent to us as well. Your complaint has been sent to our Retail Account Manager for assistance.
The reference number is 1.0.03.6.9.5.7.9
Kind regards
Quality, Incident and Complaints Management
Thank you for taking the time to submit your review.
I have responded to your email that you sent to us as well. Your complaint has been sent to our Retail Account Manager for assistance.
The reference number is 1.0.03.6.9.5.7.9
Kind regards
Quality, Incident and Complaints Management
BT
Boikhutso T's updateReviewer Update
16 Jan 2020, 10:01Morning.
Thanks for your assistance,the relevant station called me and the matter was resolved. It turns out that it was just a human error which they also realized after I left.
Thanks for your assistance,the relevant station called me and the matter was resolved. It turns out that it was just a human error which they also realized after I left.
BT
Boikhutso T's update16 Jan 2020, 10:01
Reviewer Update
Morning.
Thanks for your assistance,the relevant station called me and the matter was resolved. It turns out that it was just a human error which they also realized after I left.
Thanks for your assistance,the relevant station called me and the matter was resolved. It turns out that it was just a human error which they also realized after I left.