cK
chanel K

1 reviews | Active since May 2015

19 May 2015, 14:58

Out of stock and bad service.

Yesterday the 18.05.2015 at about 18:10 I went into Sasol quick shop as I was craving a Magnum and noticed that there was a combo \Buy 1x ola magnum & aquelle still or sparking 500ml"for R21.90\"". I searched refrigerator only to find NONE no still nor sparking water when I enquired with the lady at the front desk/till Gladys told me that there wasn't any water and I'd have to speak to the manager who then told me that the supplier had not delivered.<br> <br> Now that's all fair and well but to my knowledge when you run a promotion you make sure you have stock and if all is sold the customer needs to be notified by a all sold out sign or some sort of indication notifying the customer. What really bugged me out was that the promotion started on the 14.05.2015 and end on the 24.06.2015 and already there is no stock of the items I wished to purchase. I've always been happy to shop my goods at Sasol but with this shortage of goods I don't feel like I want to go there again.<br> <br> I look forward on your feedback its the least you can do PS In future make sure you have stock of what you promoting.<br> <br> Regards<br> <br> CK"""

0
Replies (1)
Sasol
Sasol's reply23 Jul 2015, 12:26
Official
Hello ckrieling,

Hello Chanel

We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with service station.

Regards
SAE Contact Centre
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