1 reviews | Active since Nov 2017
Oil Cap Not Closed!!!!!
On Friday I received the worst service, I went to pour petrol and oil and the trainee attendant forgot to close the oil cap. I then returned to wait for an additional 30 mins to be attended to. The attendant who's name is Ditiro then came to see his mistake and owned up to it by asking if he should replace the oil. I then asked him about the mess in my car´s engine and he said he does not know what to do but I can come and see the manager. I went the following day with my time and my fuel to try and resolve this and the manager was of no assistance claiming that the incident was not his fault.
I would not damage my own car on purpose and dirty my engine after a week of washing it. Mercedes parts are very expensive and I do not know what could have happened of I did not notice this early.
I am very disappointed in the way I was treated after so many years supporting this garage. This really needs to be addressed.
On behalf of Sasol we would like to sincerely apologise for the bad service you received at one of our filling stations.
Please may you provide us with the name and location of the Sasol site that you visited, in order for us to be able to allocate your complaint to the correct account manager for that particular site.
Kind regards
Quality, Incident and Complaints Management
On behalf of Sasol we would like to sincerely apologise for the bad service you received at one of our filling stations.
Please may you provide us with the name and location of the Sasol site that you visited, in order for us to be able to allocate your complaint to the correct account manager for that particular site.
Kind regards
Quality, Incident and Complaints Management