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Grant B

1 reviews | Active since Jul 2021

30 Oct 2024, 09:01

No reward from Sasol Rewards !

Zero Stars. Lured to the Sasol brand by the promise of loyalty rewards only to find that those rewards are fictitious. Aren't those the hallmarks of a **** !

I received notification that a portion of my loyalty points were going to expire and that I needed to use them before the expiry date. I duly logged on to the Sasol Rewards online portal and chose a voucher from the rewards catalogue that was sufficient to use up the expiring points. The points used have been deducted form the points balance but there is no voucher. Nothing !

Trying to resolve this with the Contact Centre has proved fruitless. If points are accumulated and then deducted without reward then why bother with a loyalty program when fuel can be purchased at any other fuel company instead.

0
Replies (4)
Sasol
Sasol's reply31 Oct 2024, 09:21
Official
Dear: Grant  Bresler Your email has been successfully logged with the Sasol Contact Centre. Reference no: CS*** Description: Customer redeemed Points for vouchers and he did not received a coupon number with a voucher QR code
 Your request is currently being processed and feedback will be provided as soon as possible. 
Regards


Sasol Queries Team

GB
Grant B's update12 Nov 2024, 13:00
Reviewer Update
To date this remains unresolved. Since the eintial response to this post there has been no further communication or feedback. No benefit has been had for the loyalty points accumulated and there has still been no reward given in exchange for the points deducted.

The solution is simple, you keep your loyalty programme and it's fictitious rewards and I'll move on to a another petroleum company for my fuel needs.
Sasol
Sasol's reply12 Nov 2024, 13:06
Official
Good day Grant,

Thank you for reaching out to Sasol

We have done a follow up with the Rewards partner Manager and are still awaiting an update in progress to resolve this 

As soon as we have received a response, feedback will be provided to you.

Kind regards
Sasol Queries team
GB
Grant B's update21 Nov 2024, 14:57
Reviewer Update
I am plesaed to update that this matter has now been satisfactorily concluded, all thanks to Alfred from the Contact Centre who intervened, did what he said he would do, returned calls and sent emails when he promised to.

Thankyou Afred, it is because of your actions that I will continue supporting the Sasol brand.