No refund

Sent a colleague to buy milk from sasol booth road west. He bought the incorrect one. I went back to personally change the milk the manager Luyanda said he couldn't change it. They were having some issues. Asked him wen the issue will be sorted out he said he dnt know but they are selling stuff but can't do an exchange. Shame the poor guy needs training on how to handle situations like this. Customer is king. I dnt think these ppl take complaints seriously