NS
Ndamulelo S
1 reviews | Active since May 2019
20 Mar 2024, 17:10
No action on compaint
Sasol is very sneaky, i compained about a service at Sasol Matoks about Hlayisani and they opened a case number CS*** where the branch manager Shumani even emailed to ask how they can make my experience and also asked my cellphone nunber for Hlayisani to apologize. I responded with all required but today the case is closed and nothing was done. So disappointed yet again!
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Replies (2)
Sasol's replyOfficial
22 Mar 2024, 08:54Good day Ndamulelo
Sasol Matoks has sent you an email apologizing as per below.
Before we close a complaint here at Sasol Head Office we normally contact the customer to ensure he/she is happy with resolution, in this case we had only email address as a form of contact. Ali Sebotsane from Sasol Head Ofiice has sent you an email on the 18th March informing you that the case has been resolved and if you are not confirming or rejecting that the case will be closed. You never responded to us hence the case was closed on the 20th March. Below is the email from Ali Sebotsane
Sasol Matoks has sent you an email apologizing as per below.
Before we close a complaint here at Sasol Head Office we normally contact the customer to ensure he/she is happy with resolution, in this case we had only email address as a form of contact. Ali Sebotsane from Sasol Head Ofiice has sent you an email on the 18th March informing you that the case has been resolved and if you are not confirming or rejecting that the case will be closed. You never responded to us hence the case was closed on the 20th March. Below is the email from Ali Sebotsane
Best regards,
Sasol's reply22 Mar 2024, 08:54
Official
Good day Ndamulelo
Sasol Matoks has sent you an email apologizing as per below.
Before we close a complaint here at Sasol Head Office we normally contact the customer to ensure he/she is happy with resolution, in this case we had only email address as a form of contact. Ali Sebotsane from Sasol Head Ofiice has sent you an email on the 18th March informing you that the case has been resolved and if you are not confirming or rejecting that the case will be closed. You never responded to us hence the case was closed on the 20th March. Below is the email from Ali Sebotsane
Sasol Matoks has sent you an email apologizing as per below.
Before we close a complaint here at Sasol Head Office we normally contact the customer to ensure he/she is happy with resolution, in this case we had only email address as a form of contact. Ali Sebotsane from Sasol Head Ofiice has sent you an email on the 18th March informing you that the case has been resolved and if you are not confirming or rejecting that the case will be closed. You never responded to us hence the case was closed on the 20th March. Below is the email from Ali Sebotsane
Best regards,
Sasol's replyOfficial
22 Mar 2024, 10:48Good day Ndamulelo
Sasol Matoks has sent you an email apologizing as per below.
Before we close a complaint here at Sasol Head Office we normally contact the customer to ensure he/she is happy with resolution, in this case we had only email address as a form of contact. Ali Sebotsane from Sasol Head Ofiice has sent you an email on the 18th March informing you that the case has been resolved and if you are not confirming or rejecting that the case will be closed. You never responded to us hence the case was closed on the 20th March. Below is the email from Ali Sebotsane
Sasol Matoks has sent you an email apologizing as per below.
Before we close a complaint here at Sasol Head Office we normally contact the customer to ensure he/she is happy with resolution, in this case we had only email address as a form of contact. Ali Sebotsane from Sasol Head Ofiice has sent you an email on the 18th March informing you that the case has been resolved and if you are not confirming or rejecting that the case will be closed. You never responded to us hence the case was closed on the 20th March. Below is the email from Ali Sebotsane
Best regards,
Sasol's reply22 Mar 2024, 10:48
Official
Good day Ndamulelo
Sasol Matoks has sent you an email apologizing as per below.
Before we close a complaint here at Sasol Head Office we normally contact the customer to ensure he/she is happy with resolution, in this case we had only email address as a form of contact. Ali Sebotsane from Sasol Head Ofiice has sent you an email on the 18th March informing you that the case has been resolved and if you are not confirming or rejecting that the case will be closed. You never responded to us hence the case was closed on the 20th March. Below is the email from Ali Sebotsane
Sasol Matoks has sent you an email apologizing as per below.
Before we close a complaint here at Sasol Head Office we normally contact the customer to ensure he/she is happy with resolution, in this case we had only email address as a form of contact. Ali Sebotsane from Sasol Head Ofiice has sent you an email on the 18th March informing you that the case has been resolved and if you are not confirming or rejecting that the case will be closed. You never responded to us hence the case was closed on the 20th March. Below is the email from Ali Sebotsane
Best regards,