1 reviews | Active since Aug 2011
Never to use Sasol Philip Nel Park
On 22 December I filled my car with R300 petrol. My car was almost empty and the gauge moved to half tank. The following day I decided to travel home for xmas. I went back to the same garage and filled my car with another R300. Just when i started my car i realised the petrol gauge moved with just few bars and not even a quarter of the tank. I asked the petrol attendant and he said the gauge will move up as soon as i drive few km. This was surprising because my car's gauge move immediately each time i fill it. I drove around and came back. The gauge was not moving. I asked to see the manager and she didn't help at all as she only showed me the footage of the two days when my car was there to fill up. This happened to me few years back at the same garage and unfortunately i did not report it as i was told the manager is not there. Iam a resident of Philip Nel park and i buy bread and milk there and even fill my car. I don't understand why Iam being ****** as i regarded myself as a regular there. I don't think me and my family will ever buy from Sasol Philip Nel Park again. My money might seem small but in a year it's a lot.
Hello
We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with the service station.
Regards
SAE Contact Centre
***
Hello
We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with the service station.
Regards
SAE Contact Centre
***
Thank you for your email. On behalf of Sasol, we apologise for the lack of response given. I have sent a follow up email to the Retail Account Manager.
Were you possibly given a reference number at the time of your initial complaint?
Kind regards
Quality, Incident and Complaints Management
Thank you for your email. On behalf of Sasol, we apologise for the lack of response given. I have sent a follow up email to the Retail Account Manager.
Were you possibly given a reference number at the time of your initial complaint?
Kind regards
Quality, Incident and Complaints Management
There was no reference number given to me.
There was no reference number given to me.
Thank you. It has been sent to the RAM for assistance.
Kind regards,
Quality, Incident and Complaints Management
Thank you. It has been sent to the RAM for assistance.
Kind regards,
Quality, Incident and Complaints Management
