BK
Bellah K

1 reviews | Active since Aug 2011

02 Jan 2018, 20:26

Never to use Sasol Philip Nel Park

On 22 December I filled my car with R300 petrol. My car was almost empty and the gauge moved to half tank. The following day I decided to travel home for xmas. I went back to the same garage and filled my car with another R300. Just when i started my car i realised the petrol gauge moved with just few bars and not even a quarter of the tank. I asked the petrol attendant and he said the gauge will move up as soon as i drive few km. This was surprising because my car's gauge move immediately each time i fill it. I drove around and came back. The gauge was not moving. I asked to see the manager and she didn't help at all as she only showed me the footage of the two days when my car was there to fill up. This happened to me few years back at the same garage and unfortunately i did not report it as i was told the manager is not there. Iam a resident of Philip Nel park and i buy bread and milk there and even fill my car. I don't understand why Iam being ****** as i regarded myself as a regular there. I don't think me and my family will ever buy from Sasol Philip Nel Park again. My money might seem small but in a year it's a lot.

0
Replies (6)
Sasol
Sasol's reply08 Jan 2018, 09:20
Official

Hello

We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with the service station.

Regards
SAE Contact Centre
***

BK
Bellah K's update01 Feb 2018, 17:13
Reviewer Update
Good day, Please note that since this acknowledgement of receipt no one has contacted me about my complaint. I need to find out if this complaint was really forwarded to the Retail Territory Manager? Was the service station contacted? Or is my case one of those that you do not take serious? I need answers.
BK
Bellah K's update01 Oct 2019, 17:24
Reviewer Update
It has been a year and 7 months since tbe owner of the garage told me tbey are still doing an investigation. No update about the progress. Absolutely nothing.
Sasol
Sasol's reply02 Oct 2019, 06:40
Official
Good morning Bellah,

Thank you for your email. On behalf of Sasol, we apologise for the lack of response given. I have sent a follow up email to the Retail Account Manager.

Were you possibly given a reference number at the time of your initial complaint?

Kind regards
Quality, Incident and Complaints Management
BK
Bellah K's update02 Oct 2019, 17:35
Reviewer Update
Good day

There was no reference number given to me.
Sasol
Sasol's reply03 Oct 2019, 06:44
Official
Good morning Bellah,

Thank you. It has been sent to the RAM for assistance.

Kind regards,
Quality, Incident and Complaints Management