1 reviews | Active since Jun 2020
Mixed my Fuel and The manager couldnt care about me and how I got to and from work while they drain
Last Tuesday I had an issue with the petrol attendant mixing my fuel and pouring petrol instead of diesel them in fixing it, they were fast but they dont care what happens to you after, to top it off, I thought I got the same amount of fuel as when I had went there but my fuel is not what I found it to be. When I spoke to the manager about the inconvieniance I had of organising transport to work and also from work to pick up my car, he just said he also doesnt have a car, and didnt say anything when I said I am going to take it by the chin, You know I am not person that likes complaining but I left my car without being properly filled to the amount I wanted and KM's were 75 before the attendant even finished pouring the amount I wanted, But when I went to collect the car its on 70km's and yet they said they poured more, Became a serious inconvienance, making me believe that customers inconvienance caused by the garage its self, I have to pay for extra stuff in this tough economy, I dont wanna get the attendant in trouble he made a mistake but then as for the manager not to give me any compensation for what I went through. Sucks cause I ended up getting less fuel and also spending on going to work and back..
Its the attendants fault and an AOD should be signed by the attendant but manager legit didnt seem to care about how I got to them and how I left all they had to do is pour the amount I poured and not even confirm how much my fuel was before them draining, If i had complained surely he would have found a way to invalidate my feelings. and not pay though its due to the client, first garage to mix for me, definitely dont want it happening again change of garage is necessary and ensure I dont get inconvenienced like that by the same garage.
The manager has the audacity to make it my problem that he doesn't have a car, to top it off when I am considering him and the fellow gentleman who made a mistake, He treated me as If what I am requesting from him since my fuel was not as what it was, I told him R50 is fine and he made me seem as if I am complaining for nothing, when I just dont wanna ask for a higher amount to inconviencance the attendant and also not complain for more fuel due to not knowing exactly the amount that was there.
Worst experience ever.. Riaan is the managers name.
Regards
Sasol Queries Team
Regards
Sasol Queries Team
