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1 reviews | Active since Feb 2024

14 Feb 2024, 20:11

Miss

Pathetic employees and not governed by any work ethics. A lady by the name of ALTRINAH was extremely rude to me. I was not happy with her serving a client who got to the garage after I did, when I confronted her she was very rude, arrogant and raised her voice, I told her ******* and she also answered back and said you are also *******. I was extremely offended as a client who supports the business, if I was aggrieved she can not speak back to me and say *******. A client is always right. I tried addressing it with the manager and I regret having had done that, the manager is a very good man who looks well groomed to handle clients but because he was with the irritate petrol attendant ALTRINA it was another level of embarrassing moments were Altrina was screaming and I was also screaming. Bottom line is your employees don't have good customer service. Please world and I will also tell all my friends and relatives to stop using this pathetic garage with Petrol attendants picked from the street to immediately stop using this garage to avoid loosing their integrity by arguing with Petrol attendants. KEEP AWAY FROM SASOL GARAGE HILL Street IN Randburg. Bunch of pathetic petrol attendants are interested in flitting with clients and forgetting to attend to clients on a first come first save basis. Pathetic garage and employees and I repeat, Pathetic indeed.

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Replies (1)
Sasol
Sasol's reply15 Feb 2024, 12:53
Official
Dear Chuma, This email has reference to complaint no:  CS***  Description:    ALTRINA got in an argument with me for confronting her for helping a male client who came after me.

Your Complaint is currently being processed and feedback will be provided as soon as possible.
Regards
Sasol Queries & Enquiries Team