LM
Lebogang M

1 reviews | Active since Jan 2015

08 Jul 2015, 15:22

MANAGER SCREAMS AT CLIENT

Good day<br> i went to get petrol on the 2 July 2015 at the above named Sasol for an amount of R450, the attendant swiped from my credit card and i received a bank notification the the money went thru, the attendant said the amount was not paid therefore he will call the manager to assist.<br> Frans came and he said its a problem they sometimes have, he will therefore call the bank and ask them to reverse the funds so they can swipe again. i agreed to wait about 10min. he went to the store for a while, i asked the attendant to call him as i did not intend to spend so much time at the station and i needed to be somewhere, he came out on call with the bank he said, he asked for my card i gave him, he spoke on call and then walked into the shop with my card leaving me in the car, i asked the attended to call him back as he cannot walk away with my card out of my view. he did not return, i went in the store and i mentioned that its not right to take my card out of my view, he answered with attitude saying \i know"i asked him to give it to me. he stayed in the store and i said to the attendant that i am now leaving as according to me the money went thru i don't owe them. frans came out screami """

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Replies (1)
Sasol
Sasol's reply20 Aug 2015, 15:19
Official
Hello lebo111,

Hello

We acknowledge receipt of your complaint, the complaint will be forwarded to the Retail Territory Manager to liaise with service station.

Regards
SAE Contact Centre
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Best regards,