PC
Pieter C

1 reviews | Active since Sept 2016

23 Sept 2016, 11:18

Manager damages car after car wash

<p>Took my car for a R80 car wash and the manager reversed it into a display box,</p> <p> </p> <p>He sent me up and down for quotes for two weeks and refused to pay for the damage,</p> <p> </p> <p>The owner said i need to prove that the damage was not there before the wash,</p> <p> </p> <p>They refuse to look on the CCTv footage as that will incriminate them,</p> <p> </p> <p>He said he refuses to pay for the damage,there is no disclaimer on the premises,althou I have a sneaky suspition it will be there tomorrow,</p> <p> </p> <p>Absolute disgrace to the Sasol brand,</p> <p> </p> <p> </p>

0
Replies (2)
Sasol
Sasol's reply26 Sept 2016, 13:07
Official

Hello

We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with the service station.

Regards
SAE Contact Centre
***

PC
Pieter C's update21 Oct 2016, 18:26
Reviewer Update

After logging an official complaint the rude owner contacted me and made a claim from his insurance, because the damage was less than his excess his insurance told him to settle the claim himself, now he wants me to give him an invoice so that his business can settle the amount, i dont own a business and cant generate a invoice?? just want to get this over with, he is trying every trick to dodge the payment, he told me after the accident that no matter what i do he will not pay for the damage, this is going on for almost 2 months now

I have a signed copy of the insurance claim where he admitted to damaging my car