Lies and lack of service

The below is my complaint from the 25th July 2024. I AM STILL WAITING FOR A CALL FROM THE REWARDS INVESTIGATING TEAM. They flat out refuse to call me and constantly lie that I will be receiving a call. Please just say if the staff are not knowledgeable on how to conduct the investigation and therefore have no solution or outcome. At this point it seems as if absolutely nothing is being done and Sasol is waiting for me to just forget this entire incident and move on, well that's not going to happen!

Absolutely disgusted at the service, or rather lack of. There was an investigation launched into the accumulation of my points and I was told someone would contact me to conduct the investigation. Nobody has been in contact and I have to keep calling the rewards call centre and still, Nobody can help. The rewards call centre staff keep promising to call me with an update but nobody does. When I log a call on WhatsApp the case gets closed almost immediately. How difficult can it be to conduct and conclude an investigation???