1 reviews | Active since Jun 2017

12 Oct 2017, 15:22

Just plain poor Customer Service

I was quite please when I eventually found a filling station in the Centurion area that fills 10 ppm Diesel. Well, I have tried 3 x times to take the trouble and drive there, as it is really out of my normal way. The 3rd time was also my last time, as just poor and ill-disciplined staff, in-friendliness and overall a total lack of urgency end this journey...the final straw was when I (as I normally do) ask the attendant to make sure that he fills to the cap..meaning full. In fact I requested him to:-Quote: make it full..full) only to find that after he hs closed the petrol cap and reported "full" I found that I nearly added another +- R250.00 of diesel....well, if the owner can afford this poor service and under-selling in these poor economic climate, then be it..i will not see them again. O, and by the way....I have logged a call/review at their website and guess what...yes, you're right...no response to date...4 x weeks later

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Replies (1)
Sasol
Sasol's reply13 Oct 2017, 08:25
Official

We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with the service station.

Regards
SAE Contact Centre
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