Just plain poor Customer Service
I was quite please when I eventually found a filling station in the Centurion area that fills 10 ppm Diesel. Well, I have tried 3 x times to take the trouble and drive there, as it is really out of my normal way. The 3rd time was also my last time, as just poor and ill-disciplined staff, in-friendliness and overall a total lack of urgency end this journey...the final straw was when I (as I normally do) ask the attendant to make sure that he fills to the cap..meaning full. In fact I requested him to:-Quote: make it full..full) only to find that after he hs closed the petrol cap and reported "full" I found that I nearly added another +- R250.00 of diesel....well, if the owner can afford this poor service and under-selling in these poor economic climate, then be it..i will not see them again. O, and by the way....I have logged a call/review at their website and guess what...yes, you're right...no response to date...4 x weeks later
We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with the service station.
Regards
SAE Contact Centre
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We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with the service station.
Regards
SAE Contact Centre
***
