*****ing of rewards points by fuel attendant

It is with a heavy heart I write this email to you, on the 9th May at approximately 17:20 PM I visited Protea Glen Sasol and poured R700 diesel from attendant Treasure at tank 4. I paid cash and handed him the rewards card, he then left and returned stating that the machine ran out of paper but he had swiped my card.

I drove back home and tried to spin as per competition but I had no available spins then I logged onto Sasol Rewards to check my points and my transaction did not appear. I drove back to the fuel station and requested to see the Manager and I was told he had knocked off for the day. I was told that Justice could stand in for the Manager, Justice didn't greet me and he was reluctant to assist me, but I relayed the story to him. He then went to speak to Treasure and then he disappeared. Treasure told me "what is he going to do with my points" (in Zulu) and when I questioned him further he said it was network problems but to my son he had stated that the machine was authorizing.

He later requested my card, I thought he was going to load my points for R700 instead he loaded points for R370 and told me to wait whilst the cars are pouring petrol and I refused because clearly they're *****ing points from other customers. Please see attached receipt