ZS
Zelda S

1 reviews | Active since Feb 2012

11 Sept 2017, 10:44

*********** Staff and Bad Management follow up service

I went to Sasol Garage in Walker Drive Port Elizabeth on the 7th of September 2017. I asked the attendant to check my oil which he did he also checked the water in my vehicle. He advised that all levels was fine. On my way from the garage steam started coming from under my bonnet I stopped and my husband had to come assist me. The attendant at the garage never relaced my cap on my water bottel it was just left on the engin, my engin had no water when my husband arrived as all the water has blown out and was all over my distributor, plugs etc. And to top it off my engin did need oil when my husband checked. We contacted the manager the next day as she had already left and she said that she would get back to us. It has been 4 days and not a word back from her. Sasol is the worse garage ever they employ incompetant staff I have lost all my anti-freeze in my engin and who is to say what damaged was caused by driving without water in the engin and as for the mangeress you shouldn't be running that Garage you are just as incompetant as your staff. I will never go to a Sasol again for assistance worse Garage EVER

0
Replies (1)
Sasol
Sasol's reply11 Sept 2017, 11:06
Official

We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with the service station.

Regards
SAE Contact Centre
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