HORRIBLE CUSTOMER SERVICE

My Dad, Mr. G. S. Ramothata, went to Sasol Andrew Mapheto, and The Petrol Attendant poured Petrol into His Vehicle instead of Diesel, which He was specifically told and it's written on The Petrol. Cap. The Vehicle was then taken to Ford Midrand, to be drained and cleaned and the correct diesel poured. The Vehicle was returned to but with other faults, I contacted Sasol with regards to this and I was informed by The Daughter, Lelethu Tsutsu that it's not their problem as they wanted My Dad to take The Vehicle to 1 of their Machanics. This Vehicle is still Brand New and still under Warranty, so We have no options but to take it to Ford. Ford has advised that there is a back order for the part missing so they only receive it on the 28th.

The problem here is I called Sasol to advise them that this is really inconveniencing My Dad, I got horrible Attitude from Lelethu when I asked for The Owner's number, telling Me that it's Her Mother's Petrol Station and She won't be getting in Contact with Her Mother and I must only deal with Her even though I am not happy with Her Horrible Customer Service.

Now We also have a problem of The Courtesy Car which must now be My Dad's problem even though Sasol's Petrol Attendant messed and We get the above mentioned Attitude/Service.

Can the above please be addressed and fixed asap, as I have tried Twitter and also did email so now decided on this as I really don't believe that A Customer should suffer like this.