Horrible

Absolutely disgusted at the service, or rather lack of. There was an investigation launched into the accumulation of my points and I was told someone would contact me to conduct the investigation. Nobody has been in contact and I have to keep calling the rewards call centre and still, Nobody can help. The rewards call centre staff keep promising to call me with an update but nobody does. When I log a call on WhatsApp the case gets closed almost immediately. How difficult can it be to conduct and conclude an investigation???