SL
Sadiyah L

1 reviews | Active since Feb 2019

18 Feb 2019, 15:08

********** service at Sasol Atlas road

We went to Sasol Garage Atlas road on 17 Feb and forgot a wallet on the counter after paying. The next morning i called to check if it was found. Apperantly not so i asked if the footage could be viewed and was told to call back when the owner/ manager Mr Silva was in. I called back the same lady answered and said i checked and it was not found. I called again and i asked to check the footage if my husband walked out with it and her response was Mr Silva doesnt have time for this. I had a date and the time we were there but she insists its too much work to go back and check. This was extremely dissappointing that they have no regard for customers.

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Replies (1)
Sasol
Sasol's reply19 Feb 2019, 06:52
Official
Good morning Sadiyah

Thank you for your email. Your complaint has been sent to the relevant Retail Territory Manager for assistance.

Your reference number is ***

Kind regards,
Quality, Incidents and Complaints