MM
Musiiwa M

1 reviews | Active since Sept 2015

19 Nov 2015, 18:27

He refused to acknowledge me

On Friday the 13/11/2015<br> I drove into a SASOL Garage on Phunda Maria road in Thohoyandou seeking to replenish my tank. There was few cars and limited option to the pump one can use, I saw an opening and rushed to it, there was a gentlemen seated by who never bothered to look at me, he continued seating until I asked him why am I not served, he then came and told me my tank is on the opposite direction, I then asked why did he not point me as I drive, he turned back and never offered to reserve my spot as I reverse to meet his standards. No matter what I said he turned a blind eye to my plead. I was forced to leave the service station even though it was my preferred outlet to a competitor for service and noted his name on the badge \Awelani"<br> Why should I get an inferior service because it is in another town and why do I get service in my local SASOL outlet even when my tank is on the opposite side.<br> Do we have different service standards for different places or Awelani is a lost goat amongst sheeps"""

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Replies (1)
Sasol
Sasol's reply20 Nov 2015, 08:08
Official
Hello Glen2b,

We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with the service station.

Regards
SAE Contact Centre
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