DN
Dylan N

1 reviews | Active since Mar 2016

26 Mar 2016, 23:55

Have to pay more per litre here - *******!

On2603I filled [email protected] asked Innocent to fill my car until the first click but while Inno was cleaning my windows,the pump ran passed the first click&over filled my car to the point that petrol came spraying out the side. Inno obviously didnt get to the overflowing petrol in time.Bill came to R741,usually my car only takes+-600.1ce I figured out what happened I had fuel all over my now damaged Supergas.I complained to Inno&by the time he was finished explaining that the pump has a problem,the night manager Gift had arrived. Gift then phoned the GM Farana who said I had to pay the full amount&I could come in at a l8r time to discuss. I didnt agree with this,but even though I knew that Innocent was innocent&this issue was a faulty pump,I recalled the guys said that if I didnt pay,Innocent would need to pay.I reluctantly paid&left.Either I pay or poor Innocent has to pay. Absolute disgrace.Only reason I fill up at Sasol is that they are an RSA company,but I see they don't care about South Africans,so I guess I will use Engen from now on.Learn why topping up is dangerous&a waste [URL Removed]

0
Replies (2)
Sasol
Sasol's reply29 Mar 2016, 13:04
Official
Hello DylanNel,

We acknowledge receipt of your complaint, the complaint will be forwarded to the Retail Territory Manager to liaise with service station.

Regards
SAE Contact Centre
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DN
Dylan N's update13 Oct 2016, 11:21
Reviewer Update

Thanks a mil for the impeccable response and assistance i have received with this issue. Much appreciated Sasol.