QJ
QUENTIN J

1 reviews | Active since Apr 2015

19 Dec 2019, 15:47

FLY ON THE CHICKEN

I stopped in at the service station to purchase something to eat, there was only one lady in the shop named Ntombi, behind the till. She eventually made her way, with great effort, over to the food counter. i asked for a piece of chicken, and just before she could pack one for me, i noticed that there was a fly walking all over the chicken, i dont know how long it had been there, and when i told Ntombi to leave it and told her about the fly, she did not even attempt to chase it or remove the food from the display, she just looked at me as if to say, "what must I do about it, can you make up your mind" I decided to rather play it safe and chose a small milk and a pkt of mini bakers blue label biscuits. when i proceeded to the till, i once again had to wait even though no-one else was in the shop. Ntombi came out from the back somewhere and eventually decided to help me, whilst taking a grand pa powder. I asked for the managers number but was told that she does not give it out I must leave my number and she will call me. I then queried when that will be and was told tomorrow, and my name and number was just thrown under the counter. So I will wait till tomorrow to see if i receive a call from the manager

0
Replies (1)
Sasol
Sasol's reply20 Dec 2019, 06:04
Official
Good morning Quentin,

Thank you for taking the time to submit your review. On behalf of Sasol, we do apologise for your experience.

Could you kindly provide us with the name of the Service station you visited, so it may be escalated to the relevant Retail Account Manager for assistance.

Kind regards
Quality, Incident and Complaints Management