FERNGATE SASOL TAKES EXTRA MONEY OFF ACCOUNT.

I went to ferngate sasol yesterday 11/04/2016 to get petrol. asked for r200 the attendant proceeded to put the petrol in my car he then took my card and the machine and ran off i then climb out my car and he came back and said to me the transaction did not go through we must do it again. we then did it again. when driving off it has come off my account twice then turned back and met to talk to manager and she said that i must wait until the morning and be there at 8:00 to get a refund. i returned sat there for 30 minutes with no refund at all they called the bank to refund me. WHY i do not know as this was not my mistake it was SASOLS mistake. they confirmed it would be done by 9:00. I then checked my account at 15:30 and nothing. called again and they proceed to tell me they will call me back they calling the bank. they call me back and i am told it will take 3 days to be returned. this is absolutely PATHETIC customer service. I also logged a call at head office reference number: *** this morning which i followed up and GUESS what they didnt log it either properly so ONCE AGAIN customer service.I want this money paid back to me TODAY 12/04/2016. I AM TAKING THIS FURTHER