1 reviews | Active since Nov 2012
FAULTY REWARD SYSTEM
Sasol Pretoria or better known as Minty's reward system has been offline for more than a month now. I reported this situation to the manager at Sasol Minty's who told me, he can't do anything about the problem because it's in the hands of Sasol head office.
I called the sasol rewards call centre and received a Reference no: Cs***, but it's been more than a week now without any response.
When pouring in fuel at Sasol Minty's in Pretoria CBD you can't use your reward card, thus loosing out on your points that equates to case in your pocket. The filling station at Sasol Minty's is always full of customers, thus can you imagine the millions that the customers are loosing because of the reward system not working for months now. This is unfair and ********.
NB: With reference to your initial complaint logged - Cs***, the consultant who assisted you advised that this Service station has not migrated to the new Sasol Rewards system. Until the customer is on the Sasol Blueprint, earning of Sasol Rewards points remain a challenge.
I have however escalated your complaint to our Manager for Loyalty and Rewards, as we do understand the frustration for not only your self but for many others who are experiencing the same challenge. Regards
Sasol Queries Team
Best regards,
NB: With reference to your initial complaint logged - Cs***, the consultant who assisted you advised that this Service station has not migrated to the new Sasol Rewards system. Until the customer is on the Sasol Blueprint, earning of Sasol Rewards points remain a challenge.
I have however escalated your complaint to our Manager for Loyalty and Rewards, as we do understand the frustration for not only your self but for many others who are experiencing the same challenge. Regards
Sasol Queries Team
Best regards,