1 reviews | Active since Dec 2012
Extra Charges at Sasol Garage Pump – Brits
I’ve noticed a recurring issue at the Sasol Garage located on Rutger Street in Brits. After completing a petrol fill-up and the pump has clearly stopped, an additional charge of between 5 and 40 cents is still added to the transaction. This happens consistently and feels like an unfair practice, especially when the pump has already clicked off. I’ve tried monitoring the fill-up closely, and the discrepancy appears to be a delayed meter response or calibration issue. Regardless of the cause, customers should not be charged for fuel that isn’t dispensed. I raised the issue with the pump attendant, but was told “they can do nothing about it.” That response is disappointing and suggests either a lack of accountability or a technical fault that’s being ignored. I urge Sasol management to investigate this matter and ensure that all pumps are accurately calibrated. Transparency and fairness at the pump are essential for customer trust.
Call Description:I've noticed a recurring issue at the Sasol Garage located on Rutger Street in Brits. After completing a petrol fill-up and the pump has clearly stopped, an additional charge of between 5 and 40 cents is still added to the transaction. This happens consistently and feels like an unfair practice, especially when the pump has already clicked off. I've tried monitoring the fill-up closely, and the discrepancy appears to be a delayed meter response or calibration issue. Regardless of the cause, customers should not be charged for fuel that isn't dispensed. I raised the issue with the pump attendant, but was told "they can do nothing about it." That response is disappointing and suggests either a lack of accountability or a technical fault that's being ignored. I urge Sasol management to investigate this matter and ensure that all pumps are accurately calibrated. Transparency and fairness at the pump are essential for customer trust.Regards,
Sasol Queries and Complaints Team
Call Description:I've noticed a recurring issue at the Sasol Garage located on Rutger Street in Brits. After completing a petrol fill-up and the pump has clearly stopped, an additional charge of between 5 and 40 cents is still added to the transaction. This happens consistently and feels like an unfair practice, especially when the pump has already clicked off. I've tried monitoring the fill-up closely, and the discrepancy appears to be a delayed meter response or calibration issue. Regardless of the cause, customers should not be charged for fuel that isn't dispensed. I raised the issue with the pump attendant, but was told "they can do nothing about it." That response is disappointing and suggests either a lack of accountability or a technical fault that's being ignored. I urge Sasol management to investigate this matter and ensure that all pumps are accurately calibrated. Transparency and fairness at the pump are essential for customer trust.Regards,
Sasol Queries and Complaints Team