Embarrassing Customer Service received at Sasol Rivonia

Hello,

Embarrassing Customer Service received at Sasol Rivonia from the so called manager at 16:30 on the 08th November 2024. Poured fuel at the garage and asked the petrol attendant for tap water. The petrol attendant directed me where I can find the tap to pour some water.

When I came back to the car with the water, I was intercepted by the station manager shouting to everyone at the petrol station saying who allowed this person to pour water. To my amazement I stopped since everyone is looking at me as if a stole tap water. I asked the gentle shouting, is there a problem?

The gentle responded I am the station manager and I didn’t give approval for you to pour water. He continued saying the garage pays for this water I poured. I responded, your petrol attendant gave me a go ahead to pour the tap water just after I poured the petrol. Is there a price or amount I need to pay as well for the tap water as I will gladly pay.

The manager responded asking me to point to the petrol attendant who assisted me.

I really didn’t have the patience to entertain this ridiculous embarrassment I was being exposed too, I again asked for the water price so I can pay the water and go.

The manager responded, you can go.

The level of being embarrassed like that for tap water that is not priced is uncalled for. Sasol Rivonia, if you want customers to assist you with the water bill, you should put a price tag on that tap water instead of degrading customers to managers approval to access tap water.

Secondly, you really appointed a terrible manager without customer service experience or expertise. Consider sending the gentle man to customer service training. You just don’t embarrass customers like that, in front of other customers, shouting, just because you are a manager. We have far bigger roles than you, however we won’t wave it on your face.

Respect goes a long way and the value of Ubuntu cannot be taught in school. Excellent service from the petrol attendant, really appreciated his service.

Consider training your Rivonia manager Sasol. Terrible Service experience received from the manager, first time ever receiving such a service in a Sasol Garage.

Regards, Teddy ***