1 reviews | Active since Feb 2017

25 Aug 2017, 08:27

Disgusting Management Service

I have today had my final bad experience with Sasol Northmead. I go there because they're nearby and usually emptier than the other sesrvice stations around the area. Well I guess I know why...

I have had bad experiences with the ATM there, along with many other people. More than one incident of ATM ***** there... But never once has a staff member noticed this happening...

A few months ago one of the management bumped my car in the parking area and tried to blame me (I was parked well within the lines and sitting in my stationary car (I am a single mother and rely on my little old car to get us around, while he drives a fancy Audi). I hear he's no longer there.

Always problems with the pumps, with the air... A few weeks ago I just needed my flat tyre pumped (the air leaks out the valve). They had no air... That was beginning August. This morning I decided to go there to get Diesel and air... I should've checked the air was working but thought that they'd have it sorted 3 weeks later!!! Wrong. No air (and I'd already filled up). I approached the manager as the owner was not in, and he acted like he knew nothing... All the attendants rep**** when he walked out and asked them the problem that he knew about it, but he started moaning at them, which caused a huge ruckus. The manager said sorry to me and walked away (he obviously was not bothered). I apologized to the attendants that they had to deal with it, as I knew the manager was just covering for himself, and not interested in sorting out the problem (it's easier to put the blame on the workers).

I will no longer be using this particular service station again.

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Replies (1)
Sasol
Sasol's reply28 Aug 2017, 06:49
Official

Dear Melanie,

We acknowledge receipt of your complaint, the complaint will be forwarded to the relevant account manager for further investigation and feedback.

Regards

SAE Contact Centre

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Best regards,