1 reviews | Active since Apr 2017

17 Apr 2017, 21:40

Disgusting Cashier

<div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">On the 17th of April 2017 21:00 I visited the SASOL Grage in Vaalpark - 2 Erongo St, Roodia, Sasolburg, 1911.</div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> </div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">As I approached the till to pay for the few items, the cashier did not respond as I greeted her. After she ringed up my items and I have paid, I realise that I still need to buy cigarettes, so I asked her for a packet of Chesterfield Green, she sighed and did as I asked, however, by my own mistake I meant to asked for 2 packets, so as she gave me the packet, I apologized and asked for another one.</div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">By this time the ridiculously rude and absolutely unprofessional cashier made a comment to which I were not able to reply, so as she ringed up the 2nd packet, I kindly asked her if there was a problem when I asked for the 2nd pack.</div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">She then rep**** by stating the following: "If you want to buy, buy, there is other customers".</div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">I kindly rep**** by saying that I will then just not come there anymore, and she then had the audacity to say "well that is not my problem". By this time I was so astounded by the ridiculousness of it all and in ahw I asked her what her name is and I got a rude answer as she asked "for what do you want my name?". I then informed her that I would like to report her to the manager. As I was talking se interrupted me by raising her voice, asking me why I want to talk to the manager.</div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">I informed her that her "behaviour is disgusting and sickening" - she rep**** by saying: "You also! Come! Come! Come tomorrow, tell the manager I was working night shift!"</div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> </div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">I realised at that time that I was waisting my time, and I turned around and walked out since I was so humiliated since there were 2 other customers at the óther till staring at this spectacle of a rude and unprofessional cashier.</div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> </div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">I am so disgusted by the way I was treated and therefore, I will not leave it here.</div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;"> </div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">I expect further steps to be taken by higher authorities, as I am more than willing to take this to social media. The identification of the cashier is still unknown, however, the store does have CCTV cameras, and therefore, the footage can be taken thereof.</div>

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Replies (1)
Sasol
Sasol's reply19 Apr 2017, 10:55
Official

Dear Brendon,

We acknowledge receipt of your complaint, the complaint will be send to the Retail Territory Manager for further investigation and feedback.

Kind Regards

SAE Contact Centre

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Best regards,