1 reviews | Active since Dec 2016

09 Dec 2016, 07:57

Disgusted!!!

<p>To whom it may concern</p> <p><br />Ok firstly the only reason why I am bringing this to "Hellopeter" is cause I first raised this complaint by emailing it to ********** on the day after the incident, but didnt get a response no matter how many times i sent it!!!So here goes...On night being the 29th of November 2016, I pulled into the Sasol garage at 408 Southern Klipriviersberg Rd in Jhb round about 8pm. I then requested R50,93 Unleaded...the attendant still asked again if i wanted 93 or 95, which i then responded "93". While he walked around the vehicle to the rear to start putting the petrol in the vehicle, I called 2 other attendants that weren't busy over to the vehicle asking them if they maybe wanted to buy a Blackberry cellphone that I was selling, as payday was the next day and I needed some extra cash to buy a few items from the shop. The 2 guys I spoke to, took the phone and started discussing buying it, to which the attendant that was helping me came around the vehicle aswel to see what it was that i was selling. Once the 2 attendants had told me that they weren't interested in the phone, my attendant requested whether i would be paying cash or card, i then rep**** cash and at the same time i handed over the R50. He then quietly walked around the vehicle, to which I didnt know why he was doing so...only then did i realize that he was actually still putting in petrol and stopped the auto pump on about R175. At first he reacted as he maybe heard incorrect to which I responded that all I had on me was the R50, as that's why I was selling the phone so I could buy a few things that i needed from the shop. Well that's when he started jumping the gun and refused to hand me my vehicles key, even after I offered to come back the next day to pay for what was his mistake. However he landed up not wanting to give me the key and told me that I am on drugs and he was going to call the police, to which I gladly told him to please do so. This turned out to be a huge argument in the garage with everyone watching and witnessing all. A taxi driver then tried to help the situation and offered to buy the Blackberry so I could pay the outstanding amount, to which I totally disagreed as the money I was selling the phone for wasn't meant for petrol. However the attendants didnt want to know my story and clearly were not going to give me my car key until I paid for the attendants mistake and fault...so i landed up selling the phone to the taxi driver and paying for the attendants fault. Oh and they said they would drain the petrol if I didnt want to pay for it, only to have them say no when I said they could gladly do so!Sorry but I will not allow this to go without being dealt with as i went hungry that evening only cause of his mistake,then also i get accused of being on drugs. Sorry, but it's not on and this all has to be dealt with ASAP!!! </p>

0
Replies (1)
Sasol
Sasol's reply13 Dec 2016, 07:23
Official

Hello

We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with the service station.

Regards
SAE Contact Centre
***

Best regards,