1 reviews | Active since Mar 2024
Disappointed with service, disappointed with customer recovery from Sasol customer care
I received a poor service at one of their service station called Sasol Khazamula. Logged a complain with Sasol, they took over a month to get in contact with me when they did they offered a mere apology and a lots of explanations as to why they want the cars to look in a certain direction when refiling.
I wasn't happy with the apology as it wasn't sincere and it was late. I spoke to Sasol customer care agent to tell them that I am not happy with the resolution I suggested that the least they could do is offer at least a voucher to try and win me back. Guess what, they told me that the franchise owner can't offer any reimbur*****t and as Sasol there is nothing they can do. This is after more than three months with them calling me every other day asking me if the franchise reached out to me and the answer I always have them was no one contacted. Like really a whole sasol don't care about their customers, and the types of service is given by their franchisees, forgetting that it's their logo that we see and it's their logo that we associate with, not the franchise owners.
Call Description: I received a poor service at one of their service station called Sasol Khazamula. Logged a complain with Sasol, they took over a month to get in contact with me when they did they offered a mere apology and a lots of explanations as to why they want the cars to look in a certain direction when refiling. I wasn't happy with the apology as it wasn't sincere and it was late. I spoke to Sasol customer care agent to tell them that I am not happy with the resolution I suggested that the least they could do is offer at least a voucher to try and win me back. Guess what, they told me that the franchise owner can't offer any reimbur*****t and as Sasol there is nothing they can do. This is after more than three months with them calling me every other day asking me if the franchise reached out to me and the answer I always have them was no one contacted. Like really a whole sasol don't care about their customers, and the types of service is given by their franchisees, forgetting that it's their logo that we see and it's their logo that we associate with, not the franchise owners.
Sasol Queries and Complaints Team
Call Description: I received a poor service at one of their service station called Sasol Khazamula. Logged a complain with Sasol, they took over a month to get in contact with me when they did they offered a mere apology and a lots of explanations as to why they want the cars to look in a certain direction when refiling. I wasn't happy with the apology as it wasn't sincere and it was late. I spoke to Sasol customer care agent to tell them that I am not happy with the resolution I suggested that the least they could do is offer at least a voucher to try and win me back. Guess what, they told me that the franchise owner can't offer any reimbur*****t and as Sasol there is nothing they can do. This is after more than three months with them calling me every other day asking me if the franchise reached out to me and the answer I always have them was no one contacted. Like really a whole sasol don't care about their customers, and the types of service is given by their franchisees, forgetting that it's their logo that we see and it's their logo that we associate with, not the franchise owners.
Sasol Queries and Complaints Team