TC
Thuthukani C
1 reviews | Active since Aug 2026
28 Aug 2026, 05:11
Disappointed
Worst experience I've ever had, never been this undermine by someone who's a cashier. I wanted to buy coffee and airtime, so I asked the cashier if they use polyester cups or paper cups she said polyester. When I saw the polyester cups I asked her where are the paper cups she showed me the polyester cups. Then I told her this is not a paper cups and she said I must stop making coffee because I'm picky. I never rep**** I was fuming. I went out as I was waiting for the Uber but I was thirsty, so I went in and bought a cool drink. When I went in I found her screaming to the person in the kitchen and I told her to tone it down and she started making jokes about me with rest of the staff.
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Replies (1)Sasol's replyOfficial
28 Aug 2026, 09:35Dear Thuthukani Cele,Your complaint has been successfully logged with the Sasol Contact Centre.Reference no: CS***
Call Description: I was undermined by the cashierYour complaint has been escalated to Retail Territory Manager that oversees that area and feedback will be provided as soon as possible.Regards,
Sasol Queries and Complaints Team
Call Description: I was undermined by the cashierYour complaint has been escalated to Retail Territory Manager that oversees that area and feedback will be provided as soon as possible.Regards,
Sasol Queries and Complaints Team
Sasol's reply28 Aug 2026, 09:35
Official
Dear Thuthukani Cele,Your complaint has been successfully logged with the Sasol Contact Centre.Reference no: CS***
Call Description: I was undermined by the cashierYour complaint has been escalated to Retail Territory Manager that oversees that area and feedback will be provided as soon as possible.Regards,
Sasol Queries and Complaints Team
Call Description: I was undermined by the cashierYour complaint has been escalated to Retail Territory Manager that oversees that area and feedback will be provided as soon as possible.Regards,
Sasol Queries and Complaints Team
