Debited me TWICE for fuel, NO REFUND! Pathetic

I filled my tank up at Sasol Mt Edgecombe Durban 2 weeks back for an amount of R1081 and the attendant swiped my card twice as he said the 1st payment did not go through. After checking my statement 2 days later, it reflected that the payment did indeed go off twice.

I immediately called the garage and spoke to Lydia. She confirmed the payment went through twice and they would indeed refund me. She took my banking details down, and that was the last I heard from them. Upon numerous attempts to contact the garage, I am constantly ignored. I then contacted SASOL SA and registered a complaint.

A service manager Andile got in contact with me a week ago and assured me they would process the refund. To date nothing has been done. It is shocking that a service station like Sasol operates in this manner. A simple refund?

Its a pity my rewards programme is affiliated with Sasol, otherwise I would never use this service station.