1 reviews | Active since Oct 2013
Damaged my vehicle
Very very disappointed at SASOL FOURWAYS! The idiot attendant caused damages to the paint of my vehicle's bonnet. I was there on the 17/04/2018 around 20:17. Did a full tank then the attendant decided to check tyre pressures and clean the windscreens also. While he was wiping the front windscreen we noticed his sense are not right, he clearly didn't know how much pressure to apply to clean a windscreen, he was hitting very hard on the glass with that wiper! For the 1st time in my 18 years of driving experience I felt uncomfortable as I was afraid he would break the damn windscreen. Anyway moving on, this is not the issue however it is related because of the person's style/nature of work. Next he moved on to clean the bird**** off my car's bonnet, and thats where he spend few good minutes to clean it -rubbing it and etc.... Note that I did not ask him to clean that bird****. All fine and I left without knowing my car was damaged. Now when I went for a car wash after 5 days, I noticed the damages on my cars bonnet. I must state that these damages are not noticeable during night and under low light. It was actually during a car wash where I noticed it under the sun. After noticing this I rushed to the same garage, Sasol Fourways and met the manager (Richard), he saw the damages and accepted that they are actually damages and was sorry for it, he even took the original receipt for that night; said he would speak to the owner of the garage and get back to me. After that he called saying he doesn't see anything on the camera! He got the petrol attendant to call me of which he said he didn't clean the bonnet. 2nd call from him to me, he said he used the soft wiper to clean it but didn't cause damaged.... Notice the two contradictory statements. Then the garage manager, Richard spoke again saying he checked the camera and said the attendant didn't clean the bonnet. How on earth can SASOL deny such things and that too having a camera?? We clearly saw the attendant cleaning the bird****, it was very noticeable as he was 1. standing there by the bonnet 2. spent so much time on it cleaning. 3. since I was on driving seat I can see clearly where he was cleaning......
Im so ****ed off right now!!! Can someone from SASOL who can make business decisions call me??? Not some Tom **** and Harry!!!!
My opinion, people reading this complaint, please do not go to SASOL in fourways. Very poor service, people are not trained, on top arrogance from the till people I noticed in the past.
Hello
We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with the service station.
Regards
SAE Contact Centre
***
Hello
We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with the service station.
Regards
SAE Contact Centre
***
Hello
We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with the service station.
Regards
SAE Contact Centre
***
Hello
We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with the service station.
Regards
SAE Contact Centre
***
