DAMAGED MY CAR AND REFUSING TO PAY

When am I going to paid for the damages and costs incurred?

I mean I've been given a date for the 27k to be paid but started being sent from pillar to post

When am I going to get this resolved? I have been waiting for 4 months now

Do you have communicated timeliness as to when can I expect feedback as the SASOL N17 knew about this issue as they already promised to pay R27 000 but failed to do so? How long should I wait? It's going into 4 months.

Which piece does it require investigation as Elias and Sthembiso already confirmed that they are going to pay and in addition to that they also asked banking details some months ago but still failed to pay. And now you are telling to wait further with no timeliness?? This is bad customer service and Sasol clearly isn't prioritizing customers.

Their commitment to pay is also in an affidavit written by Sthembiso advising that Sasol will pay, and I'm still . Again you are telling me about investigation. I assume Sthembiso and his guys already investigated and reached a conclusion to pay. But delaying to do so. I have the affidavit confirming that they pay all the damages. So tell me about the investigation you just referred to????? Stop playing with customer's emotions that involve finances and just disappear on me......

Will await response

Feedback will be appreciated

Since 6 October I have been waiting and this follows after waiting for 3 full months with no action post promises made by Elias and Sthembiso From N17 sasol gilling station after they signed an affidavit that they will pay R27 000 and this is also after they asked for my banking details so they can pay for the agreed amount. For how long again would you like me to wait for SASOL to pay me?????????

The Cash Wash is not written rented, this is at Sasol N17 and if this response is an excuse not to pay then it means HelloPeter Sasol head office is also on the N17 side and not willing to help me as a customer who git wronged and given false promises by Elias and Sthembiso. If this response says last year, where were they all the time? Let me not be played any further if you don't want your name tarnished any further Elias and Sthembiso will pay the agreed amount in my bank account that they requested when they signed the affidavit that they will pay. They should not come with lame excuses and try to be smart with me I used my family's money to ensure the car is in good condition as the panel beater they were promising me didn't have a courtesy car and I have 1 car, and they were also bot willing to rent a car on my behalf. And again if the car wash is rented why did they commit to pay me and go as far as looking for panel beater, and doing affidavit confirming that they will pay? Can't you see that they trying to play ****** tricks. I want th money promised by Friday this week.

1. how can Elias and Sthembiso make a commitment that they will pay for the damages if this did not take place at N17 Sasol garage?

2. Why did they do an affidavit if it is not their responsibility to pay? Why did they commit and bind themselves?

3. Why did they start a search for a Panel Beater in Secunda if this was not their responsibility to pay? Am I crazy guys? Nooo someone is trying to play ****** tricks I see.

4. Why did they ask for my banking details and promised to pay R27 000? Am I still crazy that they have my banking details? Who's fooling who here?

5. Hw can I be expected to take my car into q panel beater where there is no courtesy car?


Guys let's stop this back and forth and pay according to the promise made and the affidavit is binding you guys....

I will send the invoices by 7pm today

Please provide the email address where I need to send the invoices to, and also confirm when will the money be paid

Thank you, I have provided the invoices to Elias Mollo

When will the payment for the damage Costs will be paid since we'll I have provided the invoices????

Yes I did send them on Friday and Elias Mollo acknowledged on an email

When can I get the monies spent to fix he damages paid

The same disappearing done by SASOL N17 previously is happening again even after I have provided invoices to proof that I have paid for the damages caused by them? What kind of service is this SASOL?

Any update

This treatment of no update or payment received is the same that forced me to complain here. I never got progress update from Elias and Sthembiso. I provided the invoices to proof that the car is fixed and they should pay for the damages caused. Why am I not receiving any payment now? You guys operate like you are running a ****a shop and don't care about commitment made as business to your customers. I feel the we don't care attitude from a distance and I have been feeling like this since June

I have logged this complaint on the 6th of October and Elias and Sthembiso still act like they don't know what transpired to date. Wow !!! SASOL N17 is really a joke. What's the problem? They don't see a need to pay for the damages after receiving invoices that proofs that the car has been fixed to the original state? This has been dragging since June and clearly they don't care because is not their car and they don't know what a customer is hence they kept on promising me ***** about how they will pay and just took my banking details and wrote an affidavit just to fool me. Cause they are good at that clearly. I will not rest until the agreed amount for the damages as proven by the invoices is in my bank account. If I don't get payment by tomorrow 8:00am as they have my banking details, I will ensure that you guys are trending on Twitter, watch me!!!

No feedback still

🤔🤔🤔🤔🤔🤔🤔🤔

Wow!!! Still waiting to date, since June

And I'm still waiting , this simply shows that you are N17 Sasol are supporting each other

And decided that I should loose all the monies spent because of their negligence

Still no feedback from Sasol

Is this how sasol resolve queries without feedback????

What was the reason for Elias to ask for the invoices because initially they signed affidavit that they are going to pay, then mentioned that I should provide the proof of invoices that I have paid for the car and been taken to be fixed. Now Elias is changing the story like they've been running away from me. Where is fairnes in this? Now they want to know if it's my car, they can always call the insurance and find out if that is my insurance and also call the panel beater that fixed that of the details.

Sasol can't you see that I have been abused emotionally and now they telling me that I just want cash while they are the ones who damaged my car? If they didn't damage it, I wasn't going to be going back and forth like this. Is this how Sasol is allowing the customers to be treated because Elias and the N17 Sasol gang doesn't want to put customers first where they are wrong?

1. Why did Sthembiso asked for my banking details?
2. Why did they sign an affidavit that they will pay for the damages caused by them?
3. Why did Elias asked for the invoices as he said he cannot make a payment without proof that I have fixed my car for the damage caused by N17 sasol?

Why are you allowing N17 Sasol to mess with customers 3motuons, this is been dragging for quiet sometime. And now they seem to accusing me of wanting to more money, as if they didn't damage my car they I had to fix as they went quiet on me like they did 2 weeks ago. It's more like there is a game they are playing here. This is not good customer service and I'm going to consumer ombudsman because it seems like I will not get any assistance to ensure that my money is paid that has been used to fix the car

Again from their response it's clear that they have money to spend on their lawyers but not willing to spend it on paying for the damages created by them? If N17 Sasol didn't damage my car we were not going to be discussing this?

????????