Charged twice for one fuel purchase transaction

Dear Sasol

I am writing this follow up complaint to express my dissatisfaction with the service I received from Sasol head office based on the complaint I filed here on this platform regarding the treatment I received from Roodekruin fuel station during a recent visit, I was charged for fuel twice. The cashier used my rewards points without authorization and also collected cash for the same transaction.

Despite raising the issue, I have not received a refund or any communication from the branch. The only contact I received was from a representative from Hello Peter complaints, which did not result in a resolution on top of that I received the emails stating my case was closed .

Furthermore, I believe that my concerns were not taken serious hence there was no investigation or follow-up. I feel marginalized, suspecting that my race may have influenced the treatment I received. This lack of accountability and service from a reputable company like Sasol is disappointing.