Charged on a declined Status and Garage passes the buck!

Firstly I work in a customer service orientated back ground so I know what REAL CUSTOMER SERVICE is!

I visit your garage on a regular basis and I ONLY fill up at your garage! On Friday 10 August 2018 I filled up my car as usually do at your garage. I then resume payment with my Debit card it declines twice I then process payment with my credit card it approves with my Standard bank credit card, not knowing the payment went off my Standard bank debit card upon checking my statement the payment for fuel has been deducted from my Cheque and credit cards.

I then call your branch and one of your representatives inform that I need to provide bank statement to prove that payments has been deducted twice , I provide the statements of both accounts where by you could clearly see payment being deducted on both accounts.

The representative then calls to inform me on the 17 August 2018 that the money has not gone off twice “The money is not in Sasol account” My question so where is my money as I paid it to your EFT MACHINE???!!!

Long story short she calls me back to inform me that FNB reserved my payment (please note I don’t bank with FNB )and the money would be reversed. I ask the representative when the money would be payed back her response “ I don’t know you should call your bank and they can inform you I don’t work for the bank” .

WOW SUCH GREAT CUSTOMER SERVICE SASOL MAITLAND!!!! Not a Apology NOTHING!!!

Almost 2 weeks later they are now passing the buck saying my own bank is withholding my own Money !!!

Point of this lengthy Post is I’m tired of Bad customer service I work in this industry and I go over and above to satisfy my Clients need.