SZ
Sylvia Z

1 reviews | Active since Aug 2014

29 Sept 2015, 21:44

Carpets Missing!

I took my car for a wash at the Sasol Carwash on Witkoppen road in Fourways, across the Buzz shopping centre.<br> The following day, I noticed that the carpet on the passanger side were missing. <br> I went back and told the manager about this and that Im very unhappy as this is a brand new car with material carpets, that you can only get from the Ford dealer. He went to ask the staff, off course no one knew a thing!<br> He went to the back of the building to see if they threw it there, which btw, there are bags and bags full of carpets which they never put back into the cars! There are even carpets on the roof, behind the aircon fans and stacked on a wall behind the toilets!<br> Couldnt find mine and he gave me a plastic one in the meantime and promised to replace mine. Left my name and number, and after 2 days, no call! I went back only to hear that he is off sick. So the second manager promised to phone me back the same day, again after two days, no call back! <br> After the third time I went back, he was full of excuses and I realised this is a lost case.!<br> Very very bad management and they will never see me again, not even to buy a coldrink.

0
Replies (1)
Sasol
Sasol's reply30 Sept 2015, 11:41
Official
Hello Bubbles555,

We acknowledge receipt of your complaint, the complaint will be forwarded to the Retail Territory Manager to liaise with service station.

Regards
SAE Contact Centre
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Best regards,