LC
Larissa C

1 reviews | Active since Aug 2020

09 Nov 2022, 08:09

BUT STILL!!!!

So last month I wrote a review saying that the Sasol station where I go for petrol haven't got rewards cards. Well it is almost two months later and they still don't have rewards card. Are they just saying they don't have them because they don't want to do the paperwork? Or do they actually not have them? Surely t doesn't take more than a day or so to actually get them!!!! The Sasol I frequent is in Harry Gwala Road in Durban and it is convenient to go there as it is on my way to work and easily accessible, but this is getting a bit ridiculous now!!!! Sasol head office answered my last review by asking where the station was and that is the last I heard. the other thing is that the attendance are so slow, if they didn anything any slower they wouldn't be moving at all and they are not pleasant. They don't smile or greet. This makes a big difference. Sasol you need to do something as you are going to soon have many dissatisfied customers

0
Replies (3)
Sasol
Sasol's reply09 Nov 2022, 11:25
Official
Dear Larissa

Thank you for your review

Please confirm the name of the Sasol you are visiting as we have two Sasol garages on Harry Gwala Road. We have Sasol Booth Road West and Sasol Bellair Road

Check on your slip

Cause we want to log the query with management to check on this matter

Kindly also note that not all Sasol garages are Sasol Rewards Programme, as this programme is still on roll out

Regards,
Sasol Queries & Enquiries

Best regards,

LC
Larissa C's update09 Nov 2022, 11:42
Reviewer Update
They are on the corner of Harry Gwala and Vusi Mzimela Roads. They area rewards garage as the first time I went there they were all wearing their rewards t-shirts and it said " ask me how to join" on their t-shirts, but they had no cards and still have no cards!!!!They are Sasol Bellair
Sasol
Sasol's reply09 Nov 2022, 14:41
Official
 Dear Larissa

Thank you for your review once again

Your email has been successfully logged with the Sasol Contact Centre. 

Reference no:  WO*** 

Description: The customer was told that they are not a Sasol Rewards Programme site 

Your request is currently being processed and feedback will be provided as soon as possible. 
Regards 
Sasol Queries & Enquiries 

Best regards,