MK
Mandla K

1 reviews | Active since Jan 2016

05 Jan 2016, 08:46

Beaten by the Manager and Staff

On the 20th of December between 09H20 and 10H20 in the morning, I drove to Karino service station, I was attended by one of the staff and he directed me to a certain pump and when I stopped there I realised that the pump he was supposed to fill up my car with had no hose it only had the pressure handle, the hose was just hanging on top and when I asked him was it like that, he said he will join it together and I refused and I asked for the manager. When the manager came out he told me that he will make a plan to fix it. So we then started arguing and I told him that I will take pictures of the pump, while we were arguing the other staff where standing around us, they then told me to leave but I refused because I was left with 15km to drive and I have been driving all over looking for a sasol diesel only with 10RRPM for Turbo Diesel cars as I was advised by Audie (For good performance of the car and life span of the Engine) and I was not from around Nelspruit and I drove around for too long looking for a sasol garage. They threaten me and told me that I was rude and didn't have manners and the Manager himself started assaulting me by smacking me and the rest of the staff joined h

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Replies (1)
Sasol
Sasol's reply05 Jan 2016, 09:49
Official
Hello Mandla333,

Hello

We acknowledge receipt of your complaint, the complaint will be forwarded to the Retail Territory Manager to liaise with service station.

Regards
SAE Contact Centre
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