Bank account change request - 7 months later not done

Good day sir / madam - We bought shares in 2008 my self and my ex-husband Sabelo Vilana under company Batavia Trading 52cc (***) under both our names but we put Sabelo details as an applicant - On 09 February 2018 we contacted Sasol Inzalo on ********** 0222 a conference call myself and Sabelo Vilana to confirm his ID number as an applicant and we request them to sell and they must change the bank account details as Batavia Trading is closed and we explain Sabelo he doesn't have an existing bank account , Account that is going to be forwarded to them is under T V Vilana and the lady told us what we need to send a motivation letter for change of account and the reference number of that call was U ********** 753 and all the requested documents were forwarded to them on the 16th Feb : Motivation letter signed by both of us , certified ID copies for both of us and bank account number to be use and the was no respond till on the 08th March I send them a follow up e-mail finding out did they change the account and managed to sell the shares as requested , and they only responded on the 20th March confirming the is no buyer as yet , not mentioning anything regarding the account change - Then on the 11th September another e-mail was forwarded to them to find out about the bank account change , respond come back with another story , Change of account was not done till today and when I phone their complain number as provided on the mail the lady cant assist as she doesn't have access to view share holders accounts , she only took my details , Can I please be assisted and Sabelo Vilana can be contacted as an applicant : ********** 070 : ID ********** 726086 : Batavia Trading 52cc REG (***) SASOL INZALO SHARE OFFER MR SABELO VILANA Account: u ********** 753.

Your assistant in this regard will be highly appreciated as this is definitely frustrating you forward requested documents as instructed but still after 7 months - request is not attended