bad treatment of customers by Sasol garage ‘manager’

So on the 19th of November 2018 at 21h00 I boughy airtime for R100, R50 and x2 12 at Sasol garage Isipingo rail on Old Main Road. I got home and tried loading the R100 voucher and Telkom said the voucher was used on the 16th. I then call the garage and i speak to a Cassim and explain to him. He says I must come in to collect a new voucher but he will call the owner first then I said I’m home already and I live far and can’t drive so late by myself. I then ask him if he won’t take my details down and call me back which he then did. 15minute later, I don’t receive any call so i decide to take my mom and autistic daughter to the garage around 21h20. I call Telkom right in front of him and gave them the serial number and asked the lady on the phone to explain to this man and he just sat there and beckoned for me to bring him the phone and didn’t even move an inch from his seat. Then I ask him to come out from behind the gate or come closer so he can speak to the lady and he refused shouted at me saying he will call the owner. I then told him to NEVER scream at me like im a child and then I demanded a refund for all the vouchers I bought but then he refused and kept arguing with me. Workers just stood there and one of them actually said this is the 3rd incident and that Cassim should just refund me but he refused, locked himself in that office and Told me to come back in the morning. But on the phone I told him I work and I needed the airtime to do my research on the same night but he didn’t care and I asked to speak to the owner ht he refused and I asked for my refund and they refused to refund me and I kept shouting asking for my money but he ignored me and instead called their security guards as if he needed protection from 2women with a child. My child was unruly given her condition for 2hours with no assistant from someone who was supposed to be a manager or overseer. I was vividly mad and asked who would pay for my petrol because I came all the way for nothing and I’m being treated like I owe them money. A gentleman was passing by and ended up BEGGING that sorry excuse of a manager to at least record the incident and then sort it outin the morning. I spent 2hours in that garage being ignored because I wanted my refund. I am still very upset at the way that ‘manager’ handled the situation and I’m also very upset at how the owner did nothing even though he was called on the phone a number of times and now I am forced to go back AGAIN tomorrow to request for my refund and none of those people care about the time AND petrol wasted! I will make sure a lot of people know about this disgusting treatment I got from the worker there asI have a video of him shouting at me like I’m a child when they are im the wrong! I will not rest until everyone know about these ******* and I wan my money back. My whole family supports that’s garage as we fill up there most of the time when there are 2more garages around the corner! I WANT MY MONEY AND I HOPE THE OWNER WILL APOLOGIZE ON BEHALF OF HIS USELESS MANAGER AND I ALSO HOPE THIS MATTER IS ESCALATED SO THEY NEVER TREAT THEIR FUTURE CUSTOMERS THE WAY I WAS TREATED! That Cassim made me feel like I owed them money or it was MY fault that I bought an already used voucher. He was not helpful AT ALL NEITHER WAS THE OWNER AS HE COULD HAVE EASILY INSTRUCTED THEM TO GIVE ME A REFUND SINCE THEY WERE AT FAULT BUT THEY MADE US WAIT FOR 2h30 FOR NOTHING! I am digusted and disappointed andI want everyone to know what kind of people they are!! SUPPORT THAT GARAGE AT YOUR OWN RISK!! I WANT MY MONEY