BAD SERVICE, SASOL HAMMARSDALE

Sasol Hammarsdale cashier's apolling service, the cashier was decided to take a personal when my husband approached the till. She didnt apologize for that. When she was done, she had a conversation with her colleague and completely ignored him. He ended leaving what he was meaning to buy. Is this an acceptable standard of service that should offered? For me, every cent count for revenue to be generated. Does she care about company values? Please deal with the rotten apple, this is not the caliber you need for your brand