FH
Fazlyn H

1 reviews | Active since Apr 2019

22 Apr 2019, 11:17

Bad service / experience at Sasol

The staff at the Sasol petrol station in Riverlea Johannesburg is so pethetic and heartless. I walked into the Sasol store to use the atm, when i reached the atm and was just about to insert my card, a guy that was standing at the door (not in the queue of the atm) pushed me out of the way nd said he was in the queue 1st. I am a young female and no one bothered to come and assist. When i called my dad for help a petrol attendant "Gracious" then came to see what was going on he just stood there quiet. I told him what happened and when i pushed the guy out the way Gracious told me there is a camera there and it captured how i pushed the guy. I told Gracious to call the manager and to get the camera footage which will show what the man done to me, but Gracious just ignored me. I even asked Gracious to call the police and close the door but he said he cant do that. When the man left the store then only did Gracious call the manager. The manager also told me that he cant do anything because the incident happened at the atm and the atm does not belong to Sasol.

Because of this incident i will no longer support Sasol because they dont value their customers esp if they are coloured!

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Replies (1)
Sasol
Sasol's reply23 Apr 2019, 06:58
Official
Good morning Fazlyn,

Thank you for your email. On behalf of Sasol, we sincerely apologise for your terrible experience at Sasol Riverlea.

Your complaint has been sent to the Retail Territory Manager for intervention.

The reference number for your complaint is ***

Kind regards,
Quality, Incident and Complaints Management