Bad service experience

I visited SASOL to refill today after work. I waited for what seemed like forever only to see the attendant strolling towards me in an extremely slow fashion. On arrival I asked him why their service was so poor, but he just looked at me with no answer. After he filled up my vehicle he again strolled back to get the speedpoint machine. By this time I was so aggitated that I went to confront the manager. His reply to me was that they had difficulty with the speedpoints. I told him that my problem did not lie with the speedpoints but with the sense of urgency of the attendants (or lack thereof). He made a joke out of it and all personnel standing by had a good laugh about it. This agitated me even more and I told him that now I can see where the root of the problem lies, which appears to be with management. This is the second time I received such poor service at this filling station.