Bad service (both the site and customer services)

<p>I am very unhappy about how Sasol Excellence (Petrol station in buhle park, and customer services) handles their matters. On the 29th of September 2016 around 5-6pm I pulled through to the petrol station.<br />When I got to the pump there was a small private vehicle at the tank I was approaching,<br />I waited patiently until that car moved along with the male petrol attendant.<br />When I got to the tank, Queen (Attendant) then came to assist me, Then this is what happened<br />I told the petrol attendant that I need R500 petrol 95.<br />I then saw the petrol attendant take the first nosel, she put it back, I dont know for what reason, she then took the second one whilst I was busy taking out my card to pay, After putting in 8 litres she then stopped and asked me "Mama is this car petrol or diesel?" I responded by saying "I have said petrol".<br />Only me and the 1 Petrol attendant were present in this whole incident.<br />Queen only asked me ONCE on how she can help me.<br />Her moving from the first tank to the second one, there was no communication hence I was confused on why she is changing but since she was doing her job I was less concerned.<br />After Queen pouring 8 litres of diesel, It is when I picked up the phone to let my husband know on what has just happened, My husband then told me to not start the vehicle and ask for the managements assistance.<br />I saw Lungelo (Male attendant) that usually assists me at the site and I asked queen to call him so I can relate the story to him and know what must be done in such an incident, He came and told me that he can try to assist me as he experienced the same incident prior to this but with a different vehicle.<br />Lungelo is the one that suggested that the fuel should be drained, I had no idea about fuel drainage becuase i have never came across such.<br />Lungelo then asked me to call home to ask where the fuel tank is on the vehicle (That was the SECOND time I touched my handset).<br />ONLY then the supervisor came to the vehicle and then him and Lungelo tried to locate the petrol tank and they failed.<br />Lungelo said Queen was wrong EVEN IF I HAD SAID DIESEL, they know the difference between a petrol and diesel car ( Queen was not around when Lungelo said all of this).<br />She came back and then Lungelo mentioned my diesel car (Mercedez Benz), that is when she heard about my diesel car and clearly she held on to that, of which i had not driven that vehicle in a year. She then started yelling that I have to pay for the 8 Litres because she has a child that she has to attendant to at home,<br />That is when I asked her not to draw attention to my car, I have to see how to resolve this because it is my car ( I was not accepting responsibility or taking the blame with this statement) Queen misunderstood this statement. That is when Queen left and I was left with Lungelo.<br />My brother and Son got to the site and since that time UNTIL 2am Lungelo was the ONLY one communicating with Ehbrahim(Sites management).The following morning when the vehicle had to be towed away to the dealer, my brother was present, the management was still refusing to pay the towing services after we had left the site at 2am, but he ended up paying an amount of R2 200.00. The whole story was related to the management but until today they are still refusing to pay, I paid an amount of R10 200 for the fuel drainage to land rover South Africa, which I need back because it was not my fault, it was the sites fault, If the sites staff was fully trained this whole incident would not have happened. I escalated the matter to the customer service and I was communicating with Leona Coetzee and Nancy. Nancy told me that this issue should be resolved by the site they cannot intervene, Leona told me that usually the sites win such cases, I advised the site that the footage will show all that has happened on that day. I insisted that the footage is my witness to this story that I had related to them. I will not stop until I receive my money. I received no help from Sasol, I am very disappointed on how Sasol Excellence handles their matters. Is this how thier clients are treated?</p>