1 reviews | Active since Aug 2019
Bad service at Sasol Garage Mhluzi
Bad service at Sasol Garage Mhluzi near Mhluzi Police Station, by one of their employees by the name of Komane. He gave me a terrible service I was even crying when I left the filling station. I was there to play power ball, he saw me in the window where lottery is being played and ignored me. He was chatting with his home boys because I could hear them through the window that they where talking about their neighborhood, they were talking Sepedi/Sesotho. I stand through the window until one petrol attendent came to make payment of his petrol pump, surprisingly he attended him and left me there standing. I asked that petrol attendent a question "what criteria are they using to service people because I've been standing here for plus minus 5 minutes and Komane is busy chatting and ignoring me"? Hell broke loose, Komane gave me a dirty look and said come with an attitude and by that time I was really emotional. I only said thank you Komane for your service and left the window without playing power ball. When I entered my car I could see him showing me his name tag as if he is saying go report me yes I'm Komane. I can't tolerate such a service as if I'm begging their services. That sasol garage doesn't belong to him to give me such a treatment. I'm human being and I deserve a great service. He should have assisted me and went back to his home boys, not to treat me as if he don't need me in that garage. Sasol management you will be rated low in your service delivery by keeping people such as Komane as one of your employees. Mind you come month ends you pay him full salary whereas his giving us or the community as a whole such a bad service. Please do something about such behavior. There are lot of people who will be happy to do his job with a smile not that kind of service.
Thank you for your email.
Firstly i would like to apologize for the bad behavior you experienced.
Please note that i have logged a complaint for you and will send the reference number with an sms .
The retail account manager for the site will give you call.
Customer Service Consultant M&S:
Thank you for your email.
Firstly i would like to apologize for the bad behavior you experienced.
Please note that i have logged a complaint for you and will send the reference number with an sms .
The retail account manager for the site will give you call.
Customer Service Consultant M&S:
